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Requisition #:
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GLBV22207
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Division:
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International
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Job Title:
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SAP Payroll Application Support Consultant
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Country:
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United States
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State:
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New Jersey
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City:
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Roseland
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Locations:
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New Jersey, Roseland
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Employment Status:
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Full Time - Permanent
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Job Responsibilities:
(Description)
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Automatic Data Processing, Inc. (Nasdaq: ADP), with nearly $8 billion in revenues and over 600,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging more than 55 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes.
More than 70 multinational companies representing over 850,000 employees globally have selected ADP GlobalView for payroll and human resource outsourcing service worldwide. GlobalView powers the global human resources strategy of multinational employers in more than 50 countries.
Our award-winning human resources outsourcing (HRO) service for large multinational employers, is a part of ADP Employer Services International. Multinational clients selecting GlobalView receive a single platform and expert service for their outsourced employer services across the globe.
Role Objectives:
As an SAP Application Support Consultant you will be required to provide 2nd and 3rd level post-live issue resolution within Service Level Agreement timeframes – specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation.
Responsibilities
- Analyze support issues logged with support centre in accordance with client SLA
- Take ownership of issue investigation and resolution
- Coordinate issues and monitor issue resolution
- Provide unit acceptance testing of configuration undertaken
- Involvement in Support Pack testing
- Liaise with Clients relating to issue status in accordance with SLA
- Monitoring/actioning of emails sent through to APSupport group
- Perform client change request work
- Ensure client and support centre documentation are maintained
Because we pride ourselves on the provision of World Class Service to all our clients some after hours and public holiday work may be required from time to time.
Technical Skills:
Strong SAP Payroll/HR applications experience with specific knowledge of:
- Enterprise/Personnel Structure
- Payroll Configuration
- Time Management
- Configuration
- Rules and schemas
- Understanding of Authorizations
- International Leave
- Postings to finance
- Excellent understanding of Payroll Processing Methodology
- Understanding of Employee Self-Service/Portal an advantage
ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
DBOT
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QualificationsRequired
(Experience, Skills, Academic):
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Technical Skills
Strong SAP Payroll/HR applications experience with specific knowledge of:
- Enterprise/Personnel Structure
- Payroll Configuration
- Time Management
- Configuration
- Rules and schemas
- Understanding of Authorizations
- International Leave
- Postings to finance
- Excellent understanding of Payroll Processing Methodology
- Understanding of Employee Self-Service/Portal an advantage
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Education:
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Associate's Degree
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Job Category:
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Customer/Client Service
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Area of Interest:
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External Client Support
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